Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags (where applicable), and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at info@trailblazersbrandingco.co.uk.

Returns should be sent to:

Trailblazers Branding Co
10a Upperthorpe Villas
Killamarsh
Sheffield
S21 1EW

If your return is accepted, we'll provide instructions on how and where to send your package. Where the return is due to our error (for example, we've sent the wrong item), we'll provide a prepaid returns label. Items returned without first contacting us will not be accepted.

If you have any questions regarding a return, please email info@trailblazersbrandingco.co.uk.

Damages and Issues

Please inspect your order as soon as it arrives and contact us immediately if your item is defective, damaged in transit, or if you have received the wrong item. We'll assess the issue promptly and work with you to resolve it as quickly as possible.

If we have supplied the wrong item or made an error with your order, we will replace it free of charge and provide a prepaid returns label (where required) so the incorrect item can be returned to us. Or if we can work with you to change an item we will do at no charge. 

DIY Self-Fit Graphics

Our DIY self-fit stickers, stripes and graphics are supplied for customer installation.

Please check your graphics carefully before attempting installation. Once application has begun, we cannot accept responsibility for graphics that are damaged, stretched, torn, creased, misaligned or otherwise spoiled during fitting.

(please note if your item was rolled up ion transit the backing been creased will not make any difference to the front graphic.

As we have no control over the installation process, we are unable to offer refunds or free replacements for graphics damaged during customer installation. Should you require replacement graphics, we will be happy to supply a new set at the current production cost.

This does not affect your statutory rights if the product is faulty, damaged on arrival, or if we have supplied the incorrect item.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Personalised or custom-made products.
• Special order items.
• Perishable goods (such as food, flowers or plants).
• Personal care products.
• Hazardous materials, flammable liquids or gases.

If you're unsure whether your item is eligible for return, please contact us before returning it.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The quickest way to receive a different item is to return the original item (where eligible). Once your return has been accepted, you can place a new order for the replacement product.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason, provided the item is unused, in its original condition and packaging, and accompanied by proof of purchase.

Please note that this cooling-off period does not apply to personalised or custom-made products where exemption applies under applicable consumer law.

Refunds

Once we have received and inspected your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or card provider may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@trailblazersbrandingco.co.uk.